Keep this list of important Johannesburg emergency and service telephone numbers available when you need police, ambulance, fire and rescue services, hospitals, municipal services, utilities, poison information or other public services.
You can contact Joburg Emergency Connect on 011 375 5911. The City of Johannesburg describes this as a 24-hour emergency call centre for life-threatening situations, including incidents requiring an ambulance, fire and rescue services or Johannesburg Metro Police.
24-hour Johannesburg emergency call centre for life-threatening situations, including ambulance, fire, rescue and Metro Police dispatch.
011 375 5911SAPS number for anonymously reporting criminal activity and providing crime tip-offs.
08600 10111Do not use emergency numbers for general enquiries or non-urgent matters. When calling, give the operator your exact location, suburb, street address and a nearby landmark whenever possible. SAPS specifically advises callers to provide the location and relevant details so that the appropriate response can be dispatched.
24-hour City of Johannesburg emergency dispatch for life-threatening incidents.
011 375 5911The following are useful hospital contacts in Johannesburg and the surrounding metropolitan area. For a life-threatening emergency, use an emergency service rather than relying on a hospital switchboard.
Emergency Unit / after-hours: 011 875 1050 and related emergency lines.
011 875 1000Roodepoort area. Emergency Unit: 011 796 6519, 011 796 6523 or 011 796 6716.
011 796 6500Florida/Roodepoort area. Accident and Emergency Unit: 011 470 7720.
011 470 7777When calling an ambulance, provide the patient's location as precisely as possible, including the street address, suburb, nearest intersection or landmark. Stay on the line and follow the instructions of the emergency call taker.
Poison Information Centres in South Africa use the national poison information number for poison exposure information and advice.
0861 555 777The National Department of Health lists 0861 555 777 for the Tygerberg Poison Information Centre and Red Cross Children's Hospital Poisons Information Centre.
If the person is unconscious, having difficulty breathing, having seizures or otherwise seriously ill, treat the situation as a medical emergency and seek emergency medical assistance immediately.
Life-threatening emergency dispatch for ambulance, fire, rescue and Metro Police.
011 375 5911For municipal service enquiries, complaints and city-related assistance, use the City's official customer-service channels.
City of Johannesburg WebsiteElectricity, water, sanitation, refuse, roads and other municipal services are handled through the relevant City of Johannesburg service channels.
Find Current ContactsMunicipal contact numbers can change when departments, call centres or service arrangements are updated. For non-emergency municipal matters, verify the current number through the official City of Johannesburg website rather than relying on an old directory number.
Utility contacts can differ depending on whether the property is supplied directly by a municipal entity, a private provider, a landlord, a body corporate or another service arrangement. For this reason, use the official City channels to confirm the appropriate current department or service number.
| Service | What to do | Useful Resource |
|---|---|---|
| Electricity | Report outages, electrical faults or dangerous electrical situations through the appropriate City Power channel. | City Power |
| Water | Report water and sanitation problems through Johannesburg Water's official service channels. | Johannesburg Water |
| Roads & municipal infrastructure | Report municipal infrastructure and service problems through the City of Johannesburg. | City of Johannesburg |
| Life-threatening incident | Do not use a normal service-delivery channel. Call an emergency service. | 011 375 5911 |
Children and young people can use the national Childline service for support and assistance.
116National health information services can provide health-related information and guidance.
0800 012 322| Service | Number | Use |
|---|---|---|
| Joburg Emergency Connect | 011 375 5911 | Johannesburg life-threatening emergencies |
| SAPS Emergency | 10111 | Police emergencies and crimes requiring urgent police assistance |
| Cellphone Emergency | 112 | Emergency number from a mobile phone |
| Ambulance / EMS | 10177 | Emergency medical services |
| Crime Stop | 08600 10111 | Anonymous crime tip-offs |
| Poison Information | 0861 555 777 | Poison exposure information |
| Mental Health Information | 0800 567 567 | Mental health information |
| Childline | 116 | Children and young people |
| ER24 | 084 124 | Private emergency medical services |
Emergency operators may need additional information to determine the appropriate response. SAPS specifically advises callers to remain calm and provide the location and other useful details when calling 10111.
Visitors to Johannesburg can use South African emergency telephone numbers. If you are using a mobile phone, remember 112 as the general cellphone emergency number. For police emergencies, 10111 is the SAPS emergency number.
If you are staying in a hotel, serviced apartment or guesthouse, it is also useful to keep the accommodation's front desk number available. Hotel staff can often help with directions, local services and non-emergency assistance.
In a genuine life-threatening situation, contact an emergency service rather than waiting for a hotel, taxi company or other private service to respond.
Johannesburg has a dedicated 24-hour Joburg Emergency Connect number: 011 375 5911. The City of Johannesburg says this number handles life-threatening emergencies and can dispatch ambulance, fire, rescue or Metro Police services.
The South African Police Service emergency number is 10111. SAPS states that 10111 should be used for emergencies or to report a crime requiring urgent police assistance.
112 is the general cellphone emergency number in South Africa. It is useful to remember when travelling around Johannesburg and elsewhere in the country.
10177 is a South African emergency medical services number. For life-threatening emergencies specifically within the City of Johannesburg, Joburg Emergency Connect at 011 375 5911 is also available 24 hours a day.
For a life-threatening fire or rescue emergency in Johannesburg, call 011 375 5911, the City's Emergency Connect centre, which can dispatch fire and rescue services. You can also use the national emergency channels where appropriate.
SAPS Crime Stop can be contacted on 08600 10111 for anonymous crime tip-offs.
SAPS states that calls to 10111 from a landline are free, while calls from cellular devices may be charged by the mobile service provider. If you are calling from a cellphone, 112 is also an important emergency number to remember.
The National Department of Health lists 0861 555 777 for poison information services. If the person has serious or life-threatening symptoms, seek emergency medical assistance immediately.
Yes. Emergency services are available to visitors as well as residents. Tourists should keep 112 and 10111 readily available on their phones.
For non-life-threatening municipal problems such as water, electricity, roads or refuse issues, use the appropriate official City of Johannesburg service channel. Do not use an emergency number for routine service-delivery complaints.
Yes. Telephone numbers for hospitals, municipal departments, private companies and specialist services can change. For this reason, verify non-emergency numbers through the relevant official organisation before relying on them. Emergency numbers such as 10111 and the City's published Emergency Connect number should also be checked periodically for updates.
This page is intended as a convenient directory. For important emergencies, always follow the instructions of the emergency operator and use the official organisation's current information.
If you live in or are visiting Johannesburg, save these numbers in your phone: